To explore the content and dynamics of SMS text messages exchanged between health care providers and patients or caregivers within the Hospital-at-Home (HaH) program, highlighting the significance of these interactions.
Key Findings:
Digital SMS text messaging is a core component of communication in HaH programs, influencing trust and empathy.
The content and dynamics of these interactions reveal insights into trust, empathy, and clinical authority, with implications for care relationships.
Understanding digital dialogues is essential for refining HaH models to be clinically effective and relationally responsive.
Interpretation:
The study aims to inform the refinement of HaH models by emphasizing digitally attuned communication practices and enhancing health care provider training, specifically addressing identified gaps.
Limitations:
The study focused on a specific patient population diagnosed with COVID-19, which may limit generalizability.
Only English-language SMS messages were included, potentially excluding non-English speaking patients.
Conclusion:
Insights from the study may enhance patient engagement and communication practices in HaH settings, providing a foundation for future research.
