Clinician-Patient Asynchronous Text Messaging Communication in Hospital-at-Home Care: Qualitative Study - Takeaways - MDSpire

Clinician-Patient Asynchronous Text Messaging Communication in Hospital-at-Home Care: Qualitative Study

  • By

  • Jeremy Soon Leong Seow

  • Stephanie Ko

  • Shi Yun Low

  • Shefaly Shorey

  • June 8, 2026

  • 0 min

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  • 1

    Hospital-at-home (HaH) care models provide hospital-level care in patients' homes, improving capacity and care delivery amid health system pressures.

  • 2

    Digital communication tools, including SMS messaging, are essential for clinical coordination and patient monitoring in HaH programs.

  • 3

    This study analyzes SMS text messages exchanged between health care providers and patients to understand relational dynamics in HaH settings.

  • 4

    Findings aim to enhance HaH models by emphasizing effective digital communication practices and improving health care provider training.

  • 5

    The research highlights the importance of trust, empathy, and clinical authority in digital interactions between patients and health care providers.

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