Telehealth Usability, Engagement Patterns, and Technical Infrastructure in Managing Noncommunicable Diseases Among Health Care Professionals in Brazil, Ghana, Honduras, and the United Kingdom: Multinational Cross-Sectional Study

By
Ken Brackstone
Roberta Lins Gonçalves
Adriana Silvina Pagano
Zilma Silveira Nogueira Reis
Seth Kwaku Afagbedzi
Lysien Ivania Zambrano
Tainá Costa Pereira Lopes
Sarah Almeida Cordeiro
Julia Macedo Nunes
Wagner Meira Jr
James Batchelor
Antonio Luiz Pinho Ribeiro
June 12, 2026
0 min

Journal Of Medical Internet Research (Jmir)

Overview

This report examines the usability of telehealth among healthcare professionals managing noncommunicable diseases (NCDs) in Brazil, Ghana, Honduras, and the UK. It highlights the importance of user acceptance and technical infrastructure in the effective implementation of telehealth services.

Background

Noncommunicable diseases (NCDs) account for over 70% of global deaths, with significant mortality rates in low- to middle-income countries (LMICs). The COVID-19 pandemic accelerated the adoption of telehealth, which has become essential for maintaining patient care amidst challenges in traditional healthcare delivery. Understanding the usability of telehealth is crucial for enhancing its effectiveness and acceptance among healthcare professionals.

Data Highlights

No numerical data or trial data available in the source material.

Key Findings

Telehealth has transitioned from a supplementary service to an essential platform for managing NCDs during the COVID-19 pandemic.
User acceptance is critical for the sustained use of telehealth, particularly among healthcare professionals with varying levels of experience.
Technical infrastructure, including system failures and connectivity issues, can significantly impact the usability of telehealth services.
Usability is linked to the acceptability of telehealth technologies by both patients and healthcare providers.
LMICs face unique challenges in adopting telehealth due to infrastructure limitations and access to medical services.

Clinical Implications

Healthcare professionals should prioritize usability and technical support when implementing telehealth solutions for NCD management. Training and resources should be tailored to enhance user acceptance and address specific challenges faced by professionals in LMICs.

Conclusion

The usability of telehealth is a pivotal factor in its successful integration into healthcare systems for managing NCDs. Continued focus on user experience and infrastructure development is essential for optimizing telehealth services.