Strategic Considerations for Video Consultation Implementation in General Practice: Qualitative Study of Organizational Interest-Holders’ Perspectives - Report - MDSpire
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Organizational Stakeholders’ Perspectives on Implementing Video Consultations in General Practice: A Qualitative Study of Strategic Considerations

  • By

  • Ulrik Bak Kirk

  • Ditte Bonde Stanek

  • Mette Amalie Nebsbjerg

  • Flemming Bro

  • Linda Huibers

  • Adrian Rohrbasser

  • Anna Mygind

  • Viola Burau

  • Ida Hestbjerg

  • October 19, 2026

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Clinical Report: Organizational Stakeholders’ Perspectives on Implementing Video Consultations

Overview

The supplied article context frames video consultations as a longstanding digital-health policy priority whose implementation in general practice accelerated during COVID-19. It identifies persistent questions about benefits, limitations, barriers, unintended consequences, and the enduring role of video consultations, but provides no study methods or results from the titled qualitative study.

Background

Digital health technologies are reshaping health care access, delivery, and organization, and the World Health Organization has issued guidance on digital interventions for health-system strengthening. The COVID-19 pandemic accelerated remote-care implementation, including video consultations, to maintain access while limiting avoidable physical contact and infection risks. General practice is described as a cornerstone of care, providing first-contact access, continuity, coordination, and gatekeeping. Denmark is presented as a relevant setting because of its advanced digital infrastructure and pre-pandemic strategies supporting telemedicine and video consultations.

Data Highlights

The supplied article context contains no numerical results, participant counts, or trial data for the titled qualitative study. It describes policy and implementation context but does not report study findings.

Key Findings

  • The article context describes digital health as an established component of contemporary health care systems.
  • COVID-19 accelerated the implementation of remote-care models, including video consultations, to preserve access while limiting avoidable physical contact and infection risks.
  • Video consultations have been advocated in health systems to improve accessibility and convenience and to support more efficient use of health care resources.
  • General practice is characterized as providing first-contact access, continuity, coordination, and gatekeeping, making its video-consultation implementation a policy focus.
  • Denmark is identified as a pertinent case because it has secure national digital infrastructure and longstanding health care digitalization strategies.
  • The context states that questions remain about video consultations’ benefits, limitations, implementation barriers, unintended consequences, and enduring role; it does not provide findings from the titled study.

Clinical Implications

The supplied material establishes that video-consultation implementation in general practice is shaped by health-system strategy and organizational context, but it does not report specific stakeholder findings or clinical recommendations. The cited context therefore does not support conclusions about which patients or consultations should be managed by video.

Conclusion

Video consultations have gained policy and organizational attention in general practice, particularly following the pandemic. The supplied material provides background but not the qualitative study’s results, so its stakeholder perspectives cannot be summarized.

Related Resources & Content

  1. Meskó B, Drobni Z, Bényei É, Gergely B, Győrffy Z, Mhealth, 2017 -- Digital health is a cultural transformation of traditional healthcare
  2. World Health Organization, WHO, 2019 -- WHO Guideline: Recommendations on Digital Interventions for Health System Strengthening
  3. Ohannessian R, Duong TA, Odone A, JMIR Public Health and Surveillance, 2020 -- Global telemedicine implementation and integration within health systems to fight the COVID-19 pandemic: a call to action
  4. World Health Organization, WHO, 2018 -- Declaration of Astana: From Alma-Ata Towards Universal Health Coverage and the Sustainable Development Goals
  5. Danish Ministry of Health, Danish Ministry of Finance, Danish Regions, Local Government Denmark, 2018 -- A coherent and trustworthy health network for all: digital health strategy 2018-2022
  6. DIGITAL HEALTH — Patients’ experiences of video consultations: A qualitative systematic review
  7. Journal of Medical Internet Research (JMIR) — Virtual Consultations for People With Intellectual Disabilities in General Practice and Community Care: Mixed Methods Qualitative Study
  8. Surgical Endoscopy — Comparative Analysis of Online Video Consultations and In-Person Meetings Between Patients and Surgeons: A Systematic Review
  9. Surgical Endoscopy — Challenges in Implementing Routine Surgical Video Recording: Insights from a Mixed-Methods Qualitative Study on Real-World Use of a Video Recording System
  10. Patients’ experiences of video consultations: A qualitative systematic review
  11. Virtual Consultations for People With Intellectual Disabilities in General Practice and Community Care: Mixed Methods Qualitative Study
  12. Telehealth Insurance Coverage
  13. Patient safety measures for virtual consultations in primary care: a systematic review
  14. Model of integrated mental health video consultations for people with depression or anxiety in primary care (PROVIDE-C): assessor masked, multicentre, randomised controlled trial | The BMJ

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