Clinical Report: Evaluating the Present Landscape and Future Prospects of Digital After Visit Summaries

Overview

The study reveals that 62.4% of patients did not view their digital after visit summary (AVS) in 2023.

Background

Digital after visit summaries (AVS) are critical for enhancing patient engagement and communication in healthcare.

Data Highlights

No numerical data table available.

Key Findings

• 62.4% of patients did not view their AVS in 2023.
• Engagement was highest among English-speaking, married, older, and privately insured patients.
• Patient AVS engagement increased from 20.8% in 2018 to 37.6% in 2021.
• Urgent care visits had the highest AVS engagement at 40.9%.
• Patients completing a video visit were 9.0% more likely to engage with the AVS afterward.

Clinical Implications

Healthcare providers should consider implementing strategies to enhance AVS engagement, particularly among underrepresented groups. Utilizing technology and personalized communication may improve patient interactions with AVS.

Conclusion

The findings indicate that while AVS engagement is improving, significant barriers remain that need to be addressed to ensure equitable access and utilization.

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