Factors Shaping Trust and Satisfaction With AI Medical Chatbots: A Mixed Methods Vignette Survey of Caregivers Seeking Guidance on Pediatric Infectious Diseases - Report - MDSpire

Factors Shaping Trust and Satisfaction With AI Medical Chatbots: A Mixed Methods Vignette Survey of Caregivers Seeking Guidance on Pediatric Infectious Diseases

  • By

  • Run Huang

  • Joseph Cecil

  • Marjorie Freedman

  • Souti Chattopadhyay

  • July 14, 2026

Share

Determinants of Trust and Satisfaction in AI Medical Chatbots

Overview

This study explores the factors influencing trust and satisfaction among caregivers using AI medical chatbots for pediatric infectious disease advice.

Background

The integration of AI chatbots in healthcare is changing how caregivers seek medical advice for pediatric infectious diseases. Understanding user trust and satisfaction is crucial for effective implementation.

Data Highlights

No numerical or trial data provided in the source material.

Key Findings

  • AI chatbots are increasingly used by caregivers for immediate medical advice.
  • Trust in AI chatbots is influenced by the perceived accuracy and clarity of their responses.
  • Caregivers' satisfaction is linked to the chatbot's ability to provide actionable and comprehensible information.
  • Inaccurate or unclear responses can lead to delays in care and increased anxiety among users.
  • Regulatory frameworks are evolving to ensure the safety and effectiveness of AI chatbots in healthcare.

Clinical Implications

Healthcare providers should be aware of the factors that influence caregiver trust in AI chatbots.

Conclusion

Ongoing evaluation and regulatory oversight will be vital as these technologies continue to evolve.

Related Resources & Content

  1. Meskó B, Topol EJ, NPJ Digit Med, 2023 -- The imperative for regulatory oversight of large language models in healthcare
  2. Ayers JW, Poliak A, Dredze M, et al., JAMA Intern Med, 2023 -- Comparing physician and artificial intelligence chatbot responses to patient questions
  3. Walker HL, Ghani S, Kuemmerli C, et al., J Med Internet Res, 2023 -- Reliability of medical information provided by ChatGPT
  4. American Academy of Pediatrics, Red Book Online, 2024 -- Clinical care standards for pediatric infectious diseases
  5. DIGITAL HEALTH — Understanding the influence of perceived intelligence and perceived anthropomorphism on users’ intention to adopt healthcare chatbots
  6. JMIR Medical Informatics — A Multiassessment and Multiprofessional Agents Approach for Medical Chatbot Risk Estimation: Development and Evaluation Study
  7. asco ai in oncology — Researchers Propose Service Quality Index for AI Health Care Chatbots
  8. npj Digital Medicine — Evaluating the Quality, Safety, and Inequities of an AI Chatbot in Chronic Disease Management: Insights from Simulated Patient Trials
  9. Understanding the influence of perceived intelligence and perceived anthropomorphism on users’ intention to adopt healthcare chatbots
  10. A Multiassessment and Multiprofessional Agents Approach for Medical Chatbot Risk Estimation
  11. Researchers Propose Service Quality Index for AI Health Care Chatbots
  12. Red Book Online | American Academy of Pediatrics
  13. Is your doctor’s AI safe?
  14. Large language models versus healthcare professionals in providing medical information to patient questions: A systematic review - ScienceDirect

Original Source(s)

Related Content