Clinical Scorecard: Balancing Rapid Access and Clinician Oversight in Patient-Facing AI: When Do Patients Prefer Human Involvement?
At a Glance
Category
Detail
Condition
Clinical topic addressed by the source article: Balancing Rapid Access and Clinician Oversight in Patient-Facing AI
Key Mechanisms
Participants chose between an AI-generated response delivered within 5 minutes and a professionally reviewed and edited response delivered within 48 hours; response time, authorship, and review were not independently varied.
Target Population
Population described in the source article.
Care Setting
Care setting described in the source article.
Key Highlights
In a 2024 cross-sectional survey of 1185 quota-sampled US adults, 57.4% preferred immediate AI responses for logistical messages and 50.6% for general messages; 63.1% preferred professional review for medical messages.
Preferences varied substantially among individuals, so message type alone may be a weak basis for assigning oversight.
For mental health support, 63.9% reported likely use of a therapist available in 3 months, 50.2% of a therapist-monitored chatbot available in 1 month, and 44.3% of an immediately available stand-alone chatbot.
The survey cannot separate preferences for speed, authorship, and review because these attributes were not independently varied.
Guideline-Based Recommendations
Diagnosis
Management
Monitoring & Follow-up
Risks
Patient & Prescribing Data
Quota-sampled survey of 1185 US adults; respondents evaluated three portal-message categories and three mental health support options.
Likely use was reported by 63.9% for a therapist available in 3 months, 50.2% for a therapist-monitored chatbot available in 1 month, and 44.3% for an immediately available stand-alone chatbot. These were hypothetical likelihood ratings, not observed uptake.
