Patient Experiences With Online Laboratory Test Presentations From Access to Activation: Systematic Review
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By
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Mia Liza A Lustria
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Lovinta Atrinawati
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Obianuju Aliche
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Kyunghye Kim
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Zhe He
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May 29, 2026
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Clinical Scorecard: Exploring Patient Perspectives on Online Laboratory Test Results: A Systematic Review of Access and Engagement
At a Glance
| Category | Detail |
|---|
| Condition | Access to laboratory test results via patient portals |
| Key Mechanisms | Immediate access mandated by federal regulations; emphasis on patient engagement and informed decision-making |
| Target Population | Patients using online portals for laboratory results, particularly those from disadvantaged and higher-risk groups |
| Care Setting | Outpatient care settings utilizing patient portals |
Key Highlights
- Over 90% of portal users view their laboratory results
- Access alone does not ensure accurate interpretation or timely action
- Disadvantaged groups face greater challenges in understanding results
- Need for culturally and linguistically appropriate result formats
- Fragmented delivery systems contribute to diagnostic errors
Guideline-Based Recommendations
Diagnosis
- Recognize the need for clear communication of laboratory results
Management
- Implement systems that support patient understanding and engagement
Monitoring & Follow-up
- Track patient comprehension and emotional responses to test results
Risks
- Address risks associated with misinterpretation and delayed follow-up
Patient & Prescribing Data
Patients accessing laboratory results through online portals
Understanding of results is critical for appropriate follow-up and self-management
Clinical Best Practices
- Enhance interpretive support for patients accessing test results
- Design patient portals with user-friendly interfaces
- Foster trust in digital health tools among diverse patient populations
Related Resources & Content
