Lab Insider
Elevating the Patient Experience: An inside look at a high-end optical business’s in-house lab
By
Jordan Foster, ABO, NCLE
May 1, 2025
Clinical Scorecard: Lab Insider
At a Glance
Category Detail
Condition Vision Care Key Mechanisms In-house lab for lens cutting and frame repairs, advanced Optikam technology for precise measurements. Target Population Patients seeking luxury optical services and personalized vision care. Care Setting Dau Family Eye Care, Saint Johns, FL
Key Highlights
Same-day turnaround for lens cutting including single-vision and multifocal lenses. Minor frame repairs and adjustments provided free of charge. Customization options with color transitions, tints, and Chemistrie clips. Commitment to patient experience and customer service. Use of advanced technology for quick and accurate measurements. Guideline-Based Recommendations
Diagnosis
Assess individual vision needs and preferences. Management
Provide personalized frame and lens options, including Neurolens for specific vision requirements. Monitoring & Follow-up
Ensure regular follow-ups for prescription updates and lens adjustments. Risks
Consider potential delays in service if external labs are used. Patient & Prescribing Data
Individuals requiring corrective lenses, particularly those with changing prescriptions.
Emphasis on retaining favorite frames and minimizing downtime during lens replacement.
Clinical Best Practices
Utilize in-house labs to enhance patient convenience and satisfaction. Incorporate advanced measurement technologies to improve accuracy. Foster a customer-centric approach to enhance the overall patient experience. References
