US Adults' Readiness to Engage in Telehealth Appointments: Insights from the 2024 National Trends in Health Information Survey
By
Navreet K. Singh
Nancy Buderer
Aisha T. Langford
September 12, 2026
Clinical Scorecard: US Adults' Readiness to Engage in Telehealth Appointments: Insights from the 2024 National Trends in Health Information Survey
At a Glance
Category Detail
Condition Telehealth Utilization Key Mechanisms Patient willingness and preferences for telehealth services influenced by digital literacy, technology attitudes, and chronic health conditions. Target Population US adults aged 18 years or older Care Setting Telehealth services
Key Highlights
Patient satisfaction with telehealth visits is comparable to in-person visits. 63% of respondents cited lack of telehealth options as a reason for not completing a telehealth visit. Factors influencing willingness to engage in telehealth include age, gender, race/ethnicity, and comfort with technology. Digital literacy and technology-related attitudes significantly impact patient readiness for telehealth. Chronic health conditions are linked to varying levels of willingness to use telehealth services. Guideline-Based Recommendations
Diagnosis
Assess patient characteristics linked to willingness for telehealth visits. Management
Enhance access to telehealth options based on patient preferences and readiness. Monitoring & Follow-up
Evaluate patient satisfaction and engagement in telehealth services. Risks
Consider sociodemographic factors that may limit telehealth utilization. Patient & Prescribing Data
Non-institutionalized adults in the US
Willingness to engage in telehealth varies significantly across different demographic and health literacy profiles.
Clinical Best Practices
Provide clear information about telehealth options to enhance patient engagement. Assess and address barriers related to digital literacy and technology use. Encourage healthcare providers to recommend telehealth services to improve uptake. Related Resources & Content
