To evaluate the effectiveness of video remote interpreting (VRI) in improving communication between Deaf patients and healthcare providers, particularly in emergency and otolaryngology settings.
Approach:
Key Findings:
VRI improved some communication aspects but did not enhance overall comprehension, clarity, or reassurance during clinical encounters.
Patients using VRI reported better encouragement to express themselves and thorough physical examinations.
No significant differences were found in clarity of explanations, understanding, or feeling listened to.
Interpretation:
Communication failures are influenced by factors beyond technology, including health literacy, trust in interpreters, and access to resources, which have significant implications for healthcare practices.
Limitations:
Implementation of legal requirements for interpreter access is limited in Colombia.
The study may not fully represent challenges in other settings due to varying resources and healthcare infrastructure.
Conclusion:
Effective communication for Deaf patients requires more than just technology; it necessitates structured workflows, training, and patient-centered approaches to address systemic issues.
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