To map characteristics of existing research, synthesize barriers and facilitators affecting accessibility of digital financial services, examine methodological approaches, and identify evidence gaps.
Approach:
Study Design: This scoping review follows a methodological framework to assess the accessibility of digital financial tools for individuals with visual impairments.
Key Findings:
2.2 billion people globally live with some form of visual impairment, impacting their access to essential services.
Digital financial services often exclude individuals with visual impairments due to design practices that prioritize visual interaction.
Barriers include the lack of assistive technologies, poor app design, and security measures that do not accommodate non-visual input.
Engagement with digital financial apps is influenced by user-specific factors such as digital literacy and privacy concerns.
Inclusive design and participatory co-design are essential for improving accessibility in digital financial platforms.
Interpretation:
The intersection of digital accessibility and financial inclusion for individuals with visual impairments is underexplored, with significant barriers identified that hinder access to digital financial tools.
Limitations:
Existing research has largely examined accessibility challenges in general digital environments without focusing on financial services.
There is limited evidence on the specific mechanisms through which digital financial systems exclude people with visual impairments.
Conclusion:
The findings aim to support the development of more inclusive digital financial and health-enabling technologies.
