Objective:

To investigate the impact of generative artificial intelligence (GenAI) on clinician–patient communication in dermatology.

Approach:

• Method: label
• Method: text

Key Findings:

• Physician GenAI use frequency was associated with lower emotional exhaustion and higher communication self-efficacy.
• Patient GenAI users reported higher communication satisfaction than non-users.
• AI-assisted conditions showed higher scores in information gathering, information giving, structural efficiency, and total score.
• Humanistic care showed a reduction in the AI-assisted condition, but this difference did not reach statistical significance.

Interpretation:

GenAI-assisted preparation was associated with stronger information organization and communicative efficiency in dermatology.

Limitations:

• The study is exploratory and conducted in a limited geographical area.
• Findings may not be generalizable to other specialties or settings.
• The impact of AI on humanistic care requires further investigation.

Conclusion:

GenAI should be positioned as a supportive tool rather than a replacement for clinical judgment or relational care.