Objective:

To identify determinants of reusing and recommending different types of telemental health services (video, telephone, and asynchronous services) to foster continuous patient engagement.

Approach:

• Determinant Framework: The study will utilize the Unified Theory of Acceptance and Use of Technology (UTAUT) as a primary framework, integrating additional determinants from recent literature.

Key Findings:

• High treatment gaps exist in mental health care, with significant barriers to seeking and staying in treatment.
• Telemental health services have shown effectiveness comparable to in-person services but face challenges in sustaining patient engagement.
• Factors influencing continued use of telemental health services include gender, treatment expectancy, technology familiarity, and social influence.

Interpretation:

Understanding the determinants of reuse and recommendation can inform strategies to enhance patient engagement and service quality in telemental health.

Limitations:

• Existing studies on determinants of recommending telemental health services are limited and often focus on narrow populations.
• Research gaps remain regarding the factors influencing the recommendation of telemental health services.

Conclusion:

Identifying determinants of reuse and recommendation is crucial for improving patient engagement and satisfaction in telemental health services.