To develop and evaluate a safety-oriented educational chatbot ('Expert') for women's sexual well-being, specifically addressing safety concerns related to misinformation and user vulnerability in health information delivery.
Key Findings:
The Expert chatbot is designed to prioritize safety and risk governance in its interactions.
A cross-functional team approach facilitated comprehensive hazard identification and mitigation.
User journey mapping helped identify potential over-reliance on the chatbot and informed design improvements.
Proof-of-concept testing revealed vulnerabilities that were addressed in the final design.
Interpretation:
The study highlights the importance of integrating safety and risk governance into the design of health chatbots, particularly in sensitive areas like sexual health education.
Limitations:
The study focuses on a specific educational context, which may limit generalizability to other health domains.
The effectiveness of the chatbot in real-world settings remains to be evaluated post-launch.
Conclusion:
The Expert chatbot represents a proactive approach to integrating safety in health education, emphasizing the need for structured frameworks in chatbot development.
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