Objective:

To explore the factors influencing trust and satisfaction in AI medical chatbots among caregivers seeking advice on pediatric infectious diseases.

Approach:

• Survey Methodology: A mixed methods survey was conducted targeting caregivers to gather insights on their experiences and perceptions of AI medical chatbots.

Key Findings:

• Caregivers prioritize accuracy, clarity, and tone in chatbot responses.
• Trust in AI chatbots is significantly influenced by the perceived reliability of the information provided.
• Satisfaction levels correlate with the ease of understanding and the appropriateness of the chatbot's responses.

Interpretation:

Limitations:

• The study may not be generalizable beyond the specific population of caregivers surveyed.
• Potential biases in self-reported data from caregivers.

Conclusion: