To assess whether AI self-triage can correspond with urgency scores assigned by a conventional triage method in emergency department triage.
Approach:
Classic Physical Triage: Utilized the Dutch NTS for urgency classifications, ranging from U0 (resuscitation required) to U5 (no treatment needed on the same day).
AI Triage Programme: Employed Symptomate, a medical symptom checker that uses AI and machine learning to assess urgency and recommend care pathways.
Study Design: Conducted a prospective, observational, comparative study at OLVG hospital, including adults who underwent physical triage.
Key Findings:
AI self-triage is currently unsuitable for widespread implementation.
AI triage cannot yet substitute for physical triage methods.
Limitations:
Limited number of studies demonstrating conclusive benefits from AI triage.
Potential biases in patient selection and data collection.
