To investigate the experiences and concerns of clinicians and patients regarding the implementation of AI chatbots in clinical settings.
Approach:
Key Findings:
Both clinicians and patients acknowledged the advantages of AI chatbots but expressed concerns about potential misuse and lack of clinical context.
Patients reported feelings of unease regarding AI chatbots, citing risks of inaccuracies and lack of human compassion.
Healthcare providers worried about misinformation from digital platforms affecting patient expectations and self-diagnosis.
Interpretation:
The study highlights the need for clear communication, transparency, and a regulatory framework for AI chatbots to address concerns raised by both clinicians and patients.
Limitations:
The study's findings may not be generalizable beyond the specific fields of young adult mental health and prenatal care.
Focus group participants were selected through convenience sampling, which may introduce bias.
Conclusion:
The research underscores the importance of addressing the concerns of both clinicians and patients in the implementation of AI chatbots in healthcare.
