Can Primary Care Scale Any Further?

As primary care shortages deepen, health systems are testing AI-supported virtual care to maintain access.

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Tammy MacDonald represents the 17% of Americans without a primary care physician, highlighting a national shortage of providers.
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Massachusetts faces a particularly acute primary care workforce crisis, with many practices not accepting new patients.
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Mass General Brigham launched Care Connect, an AI-supported program, to provide telehealth appointments and improve access to care.
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Primary care physicians experience dissatisfaction due to lower pay compared to specialists and increasing workloads.
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While AI tools like Care Connect aim to alleviate primary care shortages, concerns about patient care quality and privacy persist.

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