Video remote interpreting (VRI) does not consistently enhance communication effectiveness with Deaf patients in healthcare settings.
2
The randomized trial in Colombia involved 210 Deaf patients and assessed communication quality using the Doctor-Patient Communication scale.
3
While VRI improved some communication aspects, it failed to significantly enhance clarity, understanding, or reassurance during clinical encounters.
4
Broader factors such as health literacy, trust in interpreters, and access to technology influence communication outcomes beyond the technology itself.
5
Effective care for Deaf patients requires structured workflows, staff training, and protocols for in-person interpretation, not just technology installation.
