Lost in Translation

Randomized clinical trial evaluates the effectiveness of video remote interpreting for Deaf patients in a health care setting

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Video remote interpreting (VRI) does not consistently enhance communication effectiveness with Deaf patients in healthcare settings.
2

The randomized trial in Colombia involved 210 Deaf patients and assessed communication quality using the Doctor-Patient Communication scale.
3

While VRI improved some communication aspects, it failed to significantly enhance clarity, understanding, or reassurance during clinical encounters.
4

Broader factors such as health literacy, trust in interpreters, and access to technology influence communication outcomes beyond the technology itself.
5

Effective care for Deaf patients requires structured workflows, staff training, and protocols for in-person interpretation, not just technology installation.

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