Understanding patient feedback on online doctor review platforms: Divergent topics, sentiments, and service needs by disease risk level - Takeaways - MDSpire
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Analyzing Patient Perspectives on Digital Doctor Review Platforms: Varied Topics, Emotions, and Service Requirements Based on Disease Risk Levels

  • By

  • Jingwen Ma

  • Ruojia Wang

  • Keming Fan

  • Rui Lian

  • August 22, 2026

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  • 1

    Online healthcare platforms (OHPs) have significantly expanded the accessibility of medical services in China.

  • 2

    Patient satisfaction and service quality concerns are increasingly important in the context of online medical services.

  • 3

    Patients at different disease risk levels have distinct expectations and needs regarding online medical services.

  • 4

    The study proposes an integrated analytical framework to assess patient satisfaction and service needs across disease-risk groups.

  • 5

    Research on online doctor reviews (ODRs) in China provides empirical evidence from a non-Western healthcare context.

Original Source(s)

Understanding patient feedback on online doctor review platforms: Divergent topics, sentiments, and service needs by disease risk level

  • by Jingwen Ma, Ruojia Wang, Keming Fan, Rui Lian

  • August 22, 2026

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