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1
In a 2024 survey of 1185 US adults, preferences for rapid AI responses versus clinician-reviewed responses varied by portal-message type and respondent.
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2
Immediate AI responses were preferred for logistical messages by 57.4% and general messages by 50.6%, while 63.1% preferred clinician review for medical messages.
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3
Because response time, authorship, and review were bundled together, the survey could not determine which attribute drove respondents’ choices.
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4
A therapist available in 3 months was considered likely to be used by 63.9% of respondents, compared with 50.2% for a therapist-monitored chatbot and 44.3% for a stand-alone chatbot.
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5
The article recommends defining minimum safety oversight and treating AI mental health support as an additional pathway with eligibility criteria, crisis procedures, and clinical escalation.
