Public Perceptions of Timeliness for AI Use and Human Oversight - Takeaways - MDSpire
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Public Views on Response Speed and Human Oversight in AI-Assisted Care

  • By

  • Natalie C. Benda

  • Uday Suresh

  • Afra Shamnath

  • Isabella Buitron

  • Megan E. Salwei

  • Laurie Lovett Novak

  • Xuhai Xu

  • Meghan Reading Turchioe

  • October 14, 2026

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  • 1

    This cross-sectional survey included 1,185 US adults who rated AI response preferences for portal messages and mental health support.

  • 2

    Participants favored AI replies within 5 minutes for logistical messages (57.4%) and general messages (50.6%).

  • 3

    For messages about symptoms, treatment, or other clinical concerns, 63.1% preferred waiting for a health professional to review the response.

  • 4

    A human therapist was the most endorsed mental health support option (63.9%), followed by therapist-monitored AI (50.2%) and AI alone (44.3%).

  • 5

    The authors noted limitations including hypothetical scenarios, nonprobability sampling, possible framing and order effects, and a US-only sample.

Original Source(s)

Public Perceptions of Timeliness for AI Use and Human Oversight

  • by Natalie C. Benda, Uday Suresh, Afra Shamnath, Isabella Buitron, Megan E. Salwei, Laurie Lovett Novak, Xuhai Xu, Meghan Reading Turchioe

  • October 14, 2026

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