Comparative Outcomes of Video, Phone, and In-Person Mental Health Care - Takeaways - MDSpire
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Evaluating the Effectiveness of Video, Telephone, and Face-to-Face Mental Health Services

  • By

  • Samantha L. Connolly

  • Rebecca A. Raciborski

  • Hassen Abdulkerim

  • Timothy P. Hogan

  • Jan A. Lindsay

  • Leonie Heyworth

  • Jennifer L. Sullivan

  • Kendra R. Weaver

  • Stephanie L. Shimada

  • Christopher J. Miller

  • September 8, 2026

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  • 1

    Synchronous video and telephone visits are widely utilized for tele-mental health care, especially within the US Department of Veterans Affairs.

  • 2

    Research indicates that video visits are equivalent to in-person care for reducing symptoms of depression and PTSD, with higher appointment completion rates.

  • 3

    Comparative studies suggest that video care may provide better outcomes than phone care, particularly in medication adherence and treatment completion.

  • 4

    The study aims to evaluate the effectiveness of video, phone, and in-person mental health care across various diagnoses and clinical outcomes.

  • 5

    The analysis uses VA administrative data to compare mental health hospitalization, ED visits, and appointment completion among different care modalities.

Original Source(s)

Comparative Outcomes of Video, Phone, and In-Person Mental Health Care

  • by Samantha L. Connolly, Rebecca A. Raciborski, Hassen Abdulkerim, Timothy P. Hogan, Jan A. Lindsay, Leonie Heyworth, Jennifer L. Sullivan, Kendra R. Weaver, Stephanie L. Shimada, Christopher J. Miller

  • September 8, 2026

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