Patient journey mapping in an open-door psychiatric inpatient unit - Takeaways - MDSpire

Mapping the Patient Experience in a Psychiatric Inpatient Unit with an Open-Door Policy

  • By

  • Jorge Cuevas-Esteban

  • Esther Ruiz-Garros

  • Encarnacion Romero-Diaz

  • Nicole Motta-Rojas

  • Beltran Jimenez-Fernandez

  • Aurea Fernandez-Ribas

  • Barbara Martinez-Cirera

  • Anna Moreno-Orea

  • Laura Miro-Mezquita

  • July 20, 2026

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  • 1

    Open-door policies in psychiatric care enhance patient autonomy and reduce coercive practices, promoting a more therapeutic environment.

  • 2

    Patient Journey Mapping was utilized to analyze the hospitalization experience in an acute psychiatric unit with a structured open-door policy.

  • 3

    Qualitative and quantitative data were collected from patients to identify critical touchpoints and assess satisfaction during hospitalization.

  • 4

    Key experiential touchpoints included 'Moments of Truth,' 'Moments of Pain,' and 'Wow Moments,' which influenced patients' perceptions of care quality.

  • 5

    Challenges identified included issues with the admission process, privacy during medication administration, and communication about activities.

Original Source(s)

Patient journey mapping in an open-door psychiatric inpatient unit

  • by Jorge Cuevas-Esteban, Esther Ruiz-Garros, Encarnacion Romero-Diaz, Nicole Motta-Rojas, Beltran Jimenez-Fernandez, Aurea Fernandez-Ribas, Barbara Martinez-Cirera, Anna Moreno-Orea, Laura Miro-Mezquita

  • July 20, 2026

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