Amgen Expands Veeva Partnership

Global deployment of Veeva Vault CRM aims to help Amgen uncover treatment barriers and accelerate the delivery of new therapies

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Amgen plans to deploy Veeva Vault CRM globally, expanding a collaboration with Veeva Systems that has lasted more than a decade.
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Amgen says Vault CRM will support an AI-enabled commercial technology foundation and help its teams engage with health care professionals.
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Veeva says Vault CRM is designed to capture evidence from health care professional interactions and identify potential treatment barriers.
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The Vault CRM Suite includes the Agentic Call Report, which is designed to generate commercial evidence from field interactions.
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Amgen’s deployment comes as pharmaceutical and biotechnology companies explore generative and agentic AI across commercial, medical, and operational functions.

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