Clinician and patient perspectives on digital technology platforms for healthcare delivery - Takeaways - MDSpire

Clinician and patient perspectives on digital technology platforms for healthcare delivery

  • By

  • Lillian C. Chen

  • Mahsa Yarmohammadi

  • Peter P. Zandi

  • Melvin Ortega

  • Shari M. Lawson

  • Ore Afon

  • Mark Dredze

  • Leslie Miller

  • June 23, 2026

  • 0 min

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  • 1

    The study explored clinician and patient experiences with AI chatbots in young adult mental health and prenatal care.

  • 2

    Both clinicians and patients acknowledged the benefits of AI chatbots but expressed concerns about misuse and lack of clinical context.

  • 3

    Patients reported unease with AI chatbots, citing issues like lack of human compassion and potential inaccuracies.

  • 4

    Healthcare providers noted that patients often arrive with preconceived notions from online information, complicating consultations.

  • 5

    Providers emphasized the need for trusted sources to counter misinformation and unrealistic expectations in patient care.

Original Source(s)

Clinician and patient perspectives on digital technology platforms for healthcare delivery

  • by Lillian C. Chen, Mahsa Yarmohammadi, Peter P. Zandi, Melvin Ortega, Shari M. Lawson, Ore Afon, Mark Dredze, Leslie Miller

  • June 23, 2026

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